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Degraded

Connectivity Issue

Started 8 May at 08:57am NZST, resolved 10 May at 03:00am NZST.

Reachability Shared Hosting Webmail DNS Server
Resolved

[RESOLVED] Our upstream provider has resolved this issue in their network and we believe this incident is now concluded. Please contact us if you believe there are any lingering issues affecting your services.

Posted 10 May at 03:00am NZST.
Updated

We have now manually shifted traffic away from the impacted provider and routes appear to be restoring.

Posted 8 May at 09:23am NZST.
Updated

We have identified an issue with one of our international upstream connectivity providers, local (NZ) connectivity is currently unaffected. Customers may not be able to reach endpoints outside of New Zealand.

Posted 8 May at 09:04am NZST.
Created

We are currently investigating a connectivity issue impacting all services and will provide a further update shortly.

[UPDATE - 9.10am NZT] - We have identified an issue with one of our international upstream connectivity providers, local (NZ) connectivity is currently unaffected. Customers may not be able to reach endpoints outside of New Zealand.

[UPDATE 9.20am NZT] - We have now manually shifted traffic away from the impacted provider and routes appear to be restoring.

[RESOLVED 3.00am (next day) NZT] Our upstream provider has resolved this issue in their network and we believe this incident is now concluded. Please contact us if you believe there are any lingering issues affecting your services.

Posted 8 May at 08:57am NZST.