Resolved

International Connectivity Issue

We are currently investigating an issue with our international connectivity. We will post a further update in the next half hour as more information becomes available.

Update 1:20pm: We have implemented a mitigation within our network and are seeing international connectivity recover.

Update 3:15pm: The affected upstream provider reports they have isolated the fault which caused this issue. We also determined that one aspect of our high availability configuration did not respond as expected to this issue and so have taken steps to address this. Fully connectivity has been restored.

Please contact us if you are experiencing any further connectivity issues.

Maintenance

Core network maintenance

We intend to apply some software upgrades to our core network equipment on Thursday 20th June during a maintenance window commencing at 8pm and closing at 9pm. There may be brief periods where services may be interrupted or unreachable lasting up to 5 minutes at a time.

Please let us know ASAP if this window is problematic, and otherwise accept our apologies for any inconvenience this maintenance causes.