Maintenance

Link reconfiguration

We have observed unusual behaviour with one member of an aggregated link group in one of our switches. We are disabling the port as a precaution.

No impact is expected, but a momentary loss of connectivity is possible for some services.

Degraded

Connectivity Issue

We are currently investigating a connectivity issue impacting all services and will provide a further update shortly.

[UPDATE - 9.10am NZT] - We have identified an issue with one of our international upstream connectivity providers, local (NZ) connectivity is currently unaffected. Customers may not be able to reach endpoints outside of New Zealand.

[UPDATE 9.20am NZT] - We have now manually shifted traffic away from the impacted provider and routes appear to be restoring.

[RESOLVED 3.00am (next day) NZT] Our upstream provider has resolved this issue in their network and we believe this incident is now concluded. Please contact us if you believe there are any lingering issues affecting your services.